Refund and Cancelation Policy
Our focus is on complete customer satisfaction. In the event, if you are displeased with the services provided or we are unable to provide the service, we will refund back the money, provided the reasons are genuine and proved after the investigation. In case of dissatisfaction from services provided by our lab partners, customers have the liberty to cancel the booking before start of the home visit for sample collection. However, no refund shall be admissible after the test has been completed. In case of any grievances with regards to the service provided by lab partners, customers are encouraged to speak to the concerned person at the lab. Though, Mediev care shall provide full assistance for coordination with the labs.
Our Policy for the cancellation and refund is as follows:
Refund policy
- Lab tests where lab visit has been opted by the customers, Customers are free to cancel the booking before the start/preparation of lab tests. A full refund shall be admissible in cases where payment has been made to Mediev care directly.
- In cases where only partial tests from the booking have been done, a refund shall be admissible to such an extent.
- Lab tests/ health packages where home visit has been opted by the customers, Customers are free to cancel the tests prior to the start of the visit, a full refund shall be provided. However, in case of customer choose to cancel the test after the arrival of a technician at the site, then Rs 200/- shall be deducted as visit charges.